Returns and Refund Policy

Last Updated: February 6, 2025

At TOTE AND CO, customer satisfaction is our top priority. We have established a thorough returns and refund policy to ensure a smooth and satisfactory shopping experience for all our customers.

Returnable Items:

• Items eligible for return must be reported within 2 days of receipt. To initiate a return, contact our Customer Service team for verification. Acceptance of returns is dependent upon the merchant's confirmation that the item is defective or damaged.

Refund Process:

• After the successful verification of a return claim and receipt and inspection of the item by our team, refunds will be processed. If approved, refunds are typically processed within 6-8 days and credited back to the original method of payment.

Conditions for Refund:

• Refunds are contingent upon the condition of the returned item. Products must be returned in their original condition, complete with all packaging materials, manuals, and accessories. Items returned in a damaged or incomplete state may be refused or subjected to a restocking fee.

Product Discrepancies:

• If the product delivered is not as described on our website or fails to meet your expectations, please notify our customer service within 2 days of delivery. Our team will evaluate the situation and determine the appropriate action to take.

Manufacturer Warranty Claims:

• For items under a manufacturer's warranty, please contact the manufacturer directly to handle warranty claims.

For additional assistance or to initiate a return, please contact our customer support at 9930299314 or via email at support@toteandco.in. We are dedicated to resolving your concerns swiftly and to your satisfaction.