Cancellation and Refund Policy

Last Updated: February 6, 2025

At TOTE AND CO, we strive to support our customers to the best of our ability and have adopted a flexible cancellation policy. Below are the details of this policy:

Cancellation Requests:

• Cancellation requests must be submitted within 2 days of placing an order. Requests received after this timeframe may not be processed if the order has already been transmitted to the vendors/merchants and the shipping process has commenced.

Non-cancellable Items:

• Items that are perishable, such as flowers and food products, cannot be canceled. However, if a customer can demonstrate that the quality of these items is substandard, a refund or replacement may be issued.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our Customer Service team immediately. Such claims will be addressed after verification by the merchant. This must be reported within 2 days of receipt of the product.

Product Discrepancies:

• If the product delivered is not as described on the website or does not meet your expectations, you must inform our Customer Service team within 2 days of receipt. Our team will investigate your complaint and determine the appropriate course of action.

Warranty Claims:

• For products under manufacturer warranty, any issues should be directed to the respective manufacturer.

Refunds:

• If a refund is approved by TOTE AND CO, please note that the processing time for refunds is 6-8 days. The refund will be credited to the original method of payment.

We value your satisfaction and are here to help with any concerns you may have regarding your purchase.